41. Utilizing Phone Call Answer Rates as KPIs

In this episode, we continue our discussion on key production indicators (KPI’s) for dental practices and assess a metric that is often underrated but incredibly valuable – phone call answer rates. Tracking this KPI is crucial to know where your phone calls are coming from, how many are being answered or sent to voicemail, and how accessible you are to new and existing patients. Today we talk about how you can track the answer rate of your dental practice, and utilize this data to optimize our production.

For more information about Dr. Addison Killeen, visit: http://www.addisonkilleen.com or interact with him on a daily basis at http://www.DentalSuccessNetwork.com