Value without the fluff.
Actionable advice to enhance your practice and leadership skills. Perfect for some positivity and insightful thoughts on the way to the office each day.
On today’s episode, Dr. Killeen unpacks the power of a smooth, intentional patient experience — from first contact to checkout. Learn how dialing in the flow of each visit not only makes your office feel seamless but also builds patient trust and boosts treatment acceptance.
Listen Now On today’s episode, Dr. Killeen breaks down how to systemize your schedule for both New Patient and Scaling & Root Planing appointments. Learn why setting clear blocks (and sticking to them) keeps your practice growing, your patients on track, and your schedule running smooth.
Listen Now On today’s episode, Dr. Killeen shares how offering online scheduling can help fill your books — even while you sleep. Learn why systemizing this tool is key to making it work for both your team and your new patients, and how it can smooth out gaps in your schedule without the phone ever ringing.
Listen Now On today’s episode, Dr. Killeen dives into one of the simplest but most powerful systems for a smooth-running practice: verifying patient appointments and checking insurance before they arrive. Learn how this habit keeps your schedule humming, your front office calm, and your patient experience top-notch.
Listen Now In today’s episode, Dr. Killeen shines a light on one of the most important (and often overlooked) systems in your office — how the phones are answered. Discover the 3 E’s of great phone calls and why consistency here sets the tone for every patient’s experience. With a simple script and a focus on warmth, […]
Listen Now In this episode, Dr. Killeen dives into one of the most vital systems in your practice: sterilization. He shares why this can’t be an afterthought — from one-way flow setups and visual guides to spore tests and daily logs. With real-world stories and practical tips, you’ll learn how to build a sterilization system that’s consistent, […]
Listen Now In today’s episode, Dr. Killeen highlights the power of visuals and checklists in keeping your office clean, consistent, and running like clockwork. From the front desk to the sterilization center, learn how photos and simple task lists can remove the guesswork, boost team accountability, and create an environment your patients and team will appreciate. It’s […]
Listen Now In today’s episode, Dr. Killeen brings systemization into the clinical space with a focus on operatory setups. From photos to diagrams, learn how creating identical setups across all ops can boost efficiency, reduce stress, and improve patient care. It’s one of the simplest ways to create consistency — and your team (especially new hires) will […]
Listen Now In today’s episode, Dr. Killeen expands on onboarding by introducing the 30-60-90 day system — a structured, supportive way to guide new team members beyond their first week. Learn how milestone checklists can boost confidence, build accountability, and help you spot wins (or warning signs) early on. It’s all about setting clear expectations and helping […]
Listen Now In today’s episode, Dr. Killeen wraps up the first week of systemization by focusing on one of the most overlooked (but most important) systems in your practice — onboarding. From pre-first-day emails to a universal guide that answers all the “new person” questions, learn how to create a welcoming, low-stress experience that sets the tone […]
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