Dr. Killeen explores a core lesson from Jocko Willink’s Extreme Ownership: everything that goes wrong in your organization ultimately comes back to leadership. Whether the front desk is missing calls, patients are not being reappointed, or treatment acceptance is low, the real question is what the owner could have done differently to prevent it. Taking ownership is not about blame. It is about recognizing where you have the power to make a change. Instead of focusing on what your team is doing wrong, challenge yourself and think, “This is happening because I haven’t…” Your answer may reveal the exact step you need to take to start fixing the problem.