Value without the fluff.
Actionable advice to enhance your practice and leadership skills. Perfect for some positivity and insightful thoughts on the way to the office each day.
Today, Dr. Killeen dives into a common question: “How do I track and improve case acceptance rates?” Spoiler alert—it starts way before the patient says yes or no. Addison shares a real-world story comparing a high-producing senior doc to an associate who wasn’t seeing the same success. The big difference? It wasn’t acceptance rate—it was how much […]
Listen Now Today, Dr. Killeen unpacks one of the most common (and loaded) questions in dentistry: “Should I drop PPOs or go fee-for-service?” He walks through how to evaluate your fee schedules, understand where your revenue is really coming from, and assess the true cost of doing each procedure. It’s not just about what you charge—it’s about […]
Listen Now In today’s episode, Dr. Killeen dives into one of the most underrated drivers of success in any dental practice—core values. They might sound fluffy or corporate, but when used intentionally, core values shape your culture, your team, and even your Google reviews. Hear how Capital Dental uses core values in hiring, daily conversations, and team […]
Listen Now Today, Dr. Killeen celebrates hitting 2,400 Google reviews—and unpacks why that number isn’t just for show. It’s about the internal culture those reviews reflect. From phone tone to front desk vibes, every touchpoint matters when you’re chasing a Fantastic Guest Experience—Capital Dental’s #1 core value. Hear how focusing on consistency and patient-first energy fuels growth […]
Listen Now In today’s episode, Dr. Killeen shares how to make meaningful connections with new patients in just the first few minutes. It’s not about clinical expertise—it’s about genuine curiosity. By asking simple, open-ended questions like “What brought you to town?” or “What’s something you’re looking forward to?”, you’ll build trust, ease anxiety, and set the stage […]
Listen Now In today’s episode, Dr. Killeen shares a heartfelt reminder of the power of giving back. When dentistry starts to feel like a grind, sometimes the best medicine isn’t scaling back—it’s stepping into service. Whether it’s a free clinic, a mission trip, or a few emergency slots for those in need, volunteering helps you reconnect with […]
Listen Now In today’s episode, Dr. Killeen dives into one of the simplest but most powerful tools for connection—using someone’s first name. Whether you’re speaking with a patient, a teammate, or a family member, intentionally saying their name a few times can make a big impact. Inspired by a classic Dale Carnegie quote, this episode is a […]
Listen Now In today’s episode, Dr. Killeen opens up about a lesson that’s helped him stay grounded during a whirlwind season of family, travel, and the upcoming release of his new book, The Shift. Inspired by The Essential by Soren Gordhamer, he explores what it means to slow down, reconnect with what truly matters, and lead from a place of […]
Listen Now In today’s episode, Dr. Killeen shares a team-building exercise called “Focus on You,” inspired by the work of Talent Plus—a Lincoln-based company with deep roots in Gallup and StrengthsFinder. If you’re looking for a meaningful, easy-to-run activity for your next team meeting, this one’s a winner. It’s all about helping your team grow by reflecting […]
Listen Now In today’s episode, follow along as Dr. Killeen discusses a new 1-on-1 format with his team members, what he learns, and how it fosters new conversations that don’t usually happen during an accountability meeting or annual review. To learn more about Dr. Killeen and his new book, The Shift, or to connect with him, check […]
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