Value without the fluff.
Actionable advice to enhance your practice and leadership skills. Perfect for some positivity and insightful thoughts on the way to the office each day.
In today’s episode, Dr. Killeen dives into why your front desk may be the most important part of your patient acquisition strategy. From answering the phone with energy to guiding callers toward an appointment, your front desk sets the tone. Learn about the “Three E’s” to listen for—Energy, Empathy, and Edification—and how to coach your […]
Listen Now Today, Dr. Killeen shares practical strategies to keep your dental schedule tight and productive. From smarter confirmation calls to offering limited appointment options with urgency, he covers how to reduce no-shows and protect your team’s momentum. Learn how to track problem patterns, leverage an ASAP list, and use prepayment strategies that make patients show up […]
Listen Now In today’s episode, Dr. Killeen breaks down the essential KPIs every dental practice should be tracking to stay healthy and grow. From weekly pulse checks like production and case acceptance to deeper monthly dives into overhead and AR, he shares how to build a simple, effective dashboard—and why reading your numbers is one of the […]
Listen Now In this episode, Dr. Killeen highlights one of the simplest ways to boost team communication and reduce chaos in your practice—the morning huddle. With just 8 to 10 minutes of focused connection, your team can align on goals, flag schedule issues, and start the day with purpose. Whether you’ve done huddles for years or are […]
Listen Now In today’s episode, Dr. Killeen talks about one of the hardest parts of leadership—dealing with toxic team members and the ripple effects they create. From recognizing early warning signs to having honest conversations and setting clear expectations, Addison walks through how to handle negativity with both empathy and decisiveness. If you’ve ever felt the energy […]
Listen Now Today, Dr. Killeen dives into a common question: “How do I track and improve case acceptance rates?” Spoiler alert—it starts way before the patient says yes or no. Addison shares a real-world story comparing a high-producing senior doc to an associate who wasn’t seeing the same success. The big difference? It wasn’t acceptance rate—it was how much […]
Listen Now Today, Dr. Killeen unpacks one of the most common (and loaded) questions in dentistry: “Should I drop PPOs or go fee-for-service?” He walks through how to evaluate your fee schedules, understand where your revenue is really coming from, and assess the true cost of doing each procedure. It’s not just about what you charge—it’s about […]
Listen Now In today’s episode, Dr. Killeen dives into one of the most underrated drivers of success in any dental practice—core values. They might sound fluffy or corporate, but when used intentionally, core values shape your culture, your team, and even your Google reviews. Hear how Capital Dental uses core values in hiring, daily conversations, and team […]
Listen Now Today, Dr. Killeen celebrates hitting 2,400 Google reviews—and unpacks why that number isn’t just for show. It’s about the internal culture those reviews reflect. From phone tone to front desk vibes, every touchpoint matters when you’re chasing a Fantastic Guest Experience—Capital Dental’s #1 core value. Hear how focusing on consistency and patient-first energy fuels growth […]
Listen Now In today’s episode, Dr. Killeen shares how to make meaningful connections with new patients in just the first few minutes. It’s not about clinical expertise—it’s about genuine curiosity. By asking simple, open-ended questions like “What brought you to town?” or “What’s something you’re looking forward to?”, you’ll build trust, ease anxiety, and set the stage […]
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