Value without the fluff.
Actionable advice to enhance your practice and leadership skills. Perfect for some positivity and insightful thoughts on the way to the office each day.
Dr. Killeen walks through one of the most common questions practice owners face: whether to drop an insurance plan. Instead of making the decision out of frustration, he explains why it is important to look at the actual numbers, including the plan’s share of collections, fee differences, active patients, and how much patient attrition to […]
Listen Now Dr. Killeen pulls several lessons from Bob Iger’s The Ride of a Lifetime and applies them directly to dental practice leadership. From the importance of optimism and clear priorities to repairing relationships before asking for something, Iger’s approach offers practical lessons for leading a team. He also explores the role of courage and decency in leadership. Great […]
Listen Now Dr. Killeen shares the story of how Home Depot changed the hardware business by collapsing a complicated, multi-step process into one simple customer experience. He draws a parallel to dentistry, where new technology and smarter systems can turn procedures that once required multiple visits into a much simpler experience for the patient. The opportunity is […]
Listen Now The Hawthorne Effect is a simple idea that can make a major difference: you cannot improve what you do not track. Looking back at his (Dr. Killeen’s) own goals, he found that the ones he actually accomplished were the ones he deliberately measured, while the ones he simply hoped to achieve were much easier to […]
Listen Now In this episode, Dr. Killeen uses an endurance racing lesson to explore why trying to change everything at once rarely works. You can start fast with a new system or idea, but if you burn through your energy and your team cannot sustain it, the change usually fades back to the way things were. Real […]
Listen Now Dr. Killeen shares two stories that illustrate the difference between simply doing the work and understanding what you are building. Whether it is a cathedral or a dental practice, the bigger vision matters, but so does the discipline of laying one brick at a time. For practice owners, systemizing a practice can feel overwhelming, especially […]
Listen Now Dr. Killeen explores the idea that being willing to be wrong can be a powerful advantage. Dentists and practice owners are used to being the person with the right answer, but what works in one practice may not work in another. Experience can create useful patterns, but it can also make us too confident in […]
Listen Now Today, Dr. Killeen explores several patterns commonly found in unhappy people and how those same habits can show up in dental practice owners. From choosing comfort over truth and avoiding situations that challenge our self-worth to resenting others’ success and confusing busyness with real progress, these patterns can quietly hold us back. Instead of looking […]
Listen Now In today’s episode, Dr. Killeen runs a thought experiment around, what would happen if you hired a world-class CEO to run your dental practice? What would they change? What risks would they take? As Dr. Killeen ponders this philosophical question, he will take you through the thought-experiment and help you realize that these decisions are […]
Listen Now Dr. Killeen explores the idea that the value of a company is the sum of the problems it solves. In dentistry, that goes far beyond fixing teeth. Helping an anxious patient feel comfortable, finding an appointment time that works for a busy parent, or helping a team member handle a difficult situation are all problems […]
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