Value without the fluff.
Actionable advice to enhance your practice and leadership skills. Perfect for some positivity and insightful thoughts on the way to the office each day.
On Day 21 of our 5-week journey to systemize your office, Dr. Killeen tackles one of the toughest parts of leadership — letting a team member go. It’s never fun, but it’s crucial for protecting your culture and keeping your practice strong. In today’s episode, learn how to approach terminations with professionalism and compassion, plus […]
Listen Now On Day 20 of our 5-week journey to systemize your office, Dr. Killeen breaks down the realities of patient attrition — and why it’s not always something to fear. Some patients leave for good reasons, and understanding the “why” behind attrition helps you make better decisions for your practice. Learn how to track attrition, spot […]
Listen Now On Day 19 of our 5-week systemization journey, Dr. Killeen dives into the art of referral marketing — whether you’re growing a general practice or focusing on specialty procedures. From simple ways to encourage patient referrals to creative partnerships with local businesses and doctors, today’s episode is packed with practical ideas. Plus, hear a real-world […]
Listen Now On Day 18 of our 5-week systemization journey, Dr. Killeen dives into the essentials of internal and external marketing. From building stronger patient relationships to making sure your website actually works for you, today’s episode is all about smart, high-ROI strategies. Spoiler: your best marketing dollar is spent on delivering an amazing patient experience — […]
Listen Now On Day 17 of our 5-week journey to systemize your office, Dr. Killeen shares why leadership — especially servant leadership — is the secret ingredient that makes systems actually work. Drawing from his background in organizational psychology, he breaks down how great leaders focus on clearing obstacles, supporting their teams, and setting the tone for […]
Listen Now On Day 16 of our 5-week journey to systemize your office, Dr. Killeen dives into why monthly accountability and core values meetings are key to keeping your systems strong over time. It’s not just about reviewing KPIs — it’s about creating a culture where feedback is normal, wins are celebrated, and everyone stays aligned with […]
Listen Now In this special weekend edition, Addison sits down with his leadership coach, Darren Macfee, for a deep and practical conversation on what it really means to lead well. They cover everything from hiring the right people and effective onboarding, to building a strong culture through morning huddles and shared purpose. Darren also shares insights from […]
Listen Now On today’s episode, Dr. Killeen talks about the key to keeping your cash flow steady: a rock-solid system for sending statements and managing patient balances. Learn how a consistent billing process (and clear write-off rules) can save your team headaches and keep your accounts receivable in check.
Listen Now On today’s episode, Dr. Killeen unpacks the power of a smooth, intentional patient experience — from first contact to checkout. Learn how dialing in the flow of each visit not only makes your office feel seamless but also builds patient trust and boosts treatment acceptance.
Listen Now On today’s episode, Dr. Killeen breaks down how to systemize your schedule for both New Patient and Scaling & Root Planing appointments. Learn why setting clear blocks (and sticking to them) keeps your practice growing, your patients on track, and your schedule running smooth.
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